Under general supervision, evaluates and processes basic Lennox Industries customer email and online inquiries for price, availability, order placement and return goods authorizations.
This includes Residential equipment and both Residential and Commercial parts. Assists with open order management and mass order change requests from our supply chain partners.
Refers more complex situations/questions to corporate team for processing.
Qualifications
Excellent written and verbal communication skills
Experience with Lennox Products, Processes and Procedures
Ability to learn and understand basic HVAC terminology
Prior experience and ability to navigate SAP, Salesforce, MS Office, LennoxPros (Repair Part Finder), Touchpoint and other applications relevant to the role.
Able to meet SLA requirements.
Desire to learn (professional and p...
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