Specialist, Customer Success (English Speaker)

Concentrix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities:

• Manage high volume of customer contacts and communications through phone and email each day
• Use contact search and productivity tools to verify contact information is accurate
• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
• Develop a level of product knowledge to speak intelligently to customers and address specific objections
• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, Voice of the Customer
• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or...