JOB DESCRIPTION

Specialist System Support - EM

Job Title: Specialist System Support – EM(P2)

Department: HR

Reports To: Manager GBS HR Services

Purpose & Overall Relevance for the Organization

Within the framework of HR Services, the System Support function provides operational excellence, system expertise, and business support across HR technologies and processes. The Specialist – System Support plays a critical role in ensuring the efficient operation, maintenance, and continuous improvement of HR systems supporting Emerging Markets.

The role acts as a key point of expertise for SuccessFactors, SAP HCM, ServiceNow, and related HR technologies, ensuring accurate system administration, timely issue resolution, process optimization, and support for HR digitalization initiatives. The position contributes to operational excellence by driving system stability, data quality, automation...