Job Overview

Our team members are at the heart of everything we do. Cencora is committed to creating healthier futures and welcomes individuals who share this purpose. The role involves executing customer operations and service support activities in a constantly evolving environment.

Key Responsibilities

• Execute customer operations and service support activities in accordance with established procedures, service‑level expectations, and quality standards.
• Coordinate and prioritize an assigned queue of cases, requests, transactions, or service tasks to ensure timely completion and accurate handoffs.
• Review customer, transaction, or operational data to identify discrepancies, correct issues within authority, and document actions taken.
• Communicate with internal teams and approved external contacts to obtain missing information, clarify requirements, and resolve routine to moderately‑complex issues.
• Maintain complete, ...