Overview

Main Objectives and duties:

• Maximum access/availability for all desktops. Maintains daily monitoring and preventive maintenance to maintain desktop performance. Performs daily inventory for all IT Equipment. Submits real time report to Supervisor for all busted/damaged equipment.
• All software/tools needed by all departments are installed and updated. Informs Technical Support Supervisor before installing any software. Follows work instructions on installing software, drivers, tools. Updates software inventory file.
• All legitimate internal Customer requests are catered on a timely manner. Monitors and updates Helpdesk Request in real time and provide proactive approach on catering client requests. Escalates advanced desktop issues to next level if needed.
• All security policies and procedures are applied to all Desktop equipment. Performs weekly evaluation/inventory on desktop equipment. Follows work instructions on applying ...