The Insurance Specialist II acts as the primary point of contact for Health Care Providers (HCPs) and patients

when addressing complicated patient access challenges. This position will be a subject matter expert in

insurance, prior authorizations, best-in-class customer service, and alternate funding options . The position

addresses issues and concerns to provide HCPs and patients with accurate explanations of patients’ medical

and/or pharmacy benefits, financial assistance, and access questions. Additionally, this position enables the

productivity of the broader access team by building, maintaining and providing access to the insurance

intelligence.

 

Responsibilities :



Provide subject matter expertise and best-in-class customer service for all inbound and outbound customer

calls to drive first call resolution. Provide insurance coverage, verification details ...