Your Role

Key responsibilities in your new role

• Initiate credit/debit memo requests as necessary for Order Evaluation Team approval and release, and update the Regional Team/Credit and Collections Team accordingly.
• Support customer RFQ, software quote and incomplete order requests.
• Maintain customer contacts and feedback in PCN Tool and assist customer requests for supporting documents/information related to PCN (QTR, CIPs).
• Respond on product information request including standardization.
• Support new CPN-SP link and any modifications to the current CPN-SP link, upon request by Regional SOP or CLM.
• Cooperate with other division’s Internal Sales, and enhance sales operational effectiveness.
• Respond, update and/or follow up on MS Dynamic cases to closure.
• Provide dedicated Sales Operations support for the Direct/Digital accounts and acts as a single point of contact for sales and customers.