**Role:** ServiceNow Platform Production Support Specialist

**Location:** Bengaluru/Hyderabad
**Experience:** 5 + years to 8yrs

**Role Summary**

The ServiceNow Platform Production Support Tier 1 Engineer is responsible for providing advanced technical support, troubleshooting platform issues, resolving complex incidents, and supporting configuration-level changes. This role acts as the primary escalation point from Tier 1 support and works closely with Tier 2/platform engineering teams for problem resolution and root cause analysis.

The role requires hands-on ServiceNow platform knowledge, strong troubleshooting skills, and experience managing production environments.

**Key Responsibilities**

**Incident Management**

Monitor ServiceNow queues and handle incoming incidents and service requests.

Log, categorize, and prioritize incidents based on impact and urgency.

Perform initial troubleshooting using ...