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Specialist - Technical Support - ANZ

Company

Scicom

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur

Posted

June 05, 2026

Position Overview

Job Description

Responsibilities:

  • Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
  • Troubleshooting to identify hardware or software products that are defective.
  • Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
  • Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
  • Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
  • Monitors own “Open Case” workload and drives to closure.

    • Skills Required:

  • Working Knowledge of Windows Operating Systems and MS Products.
  • Proven ability to troubleshoot Client solutions.
  • Effective communication skills at all levels – written and verbal – English language.
  • Superior customer service s...

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