The Senior Training Specialist is responsible for designing, developing, and leading comprehensive training programs and skill development initiatives for the Guest Support Center (GSC). This role ensures that GSC agents, supervisors, and leadership teams receive effective onboarding, continuous learning opportunities, and refresher training to maintain exceptional service standards. also drives innovation in training methodologies, evaluates program effectiveness, and collaborates with stakeholders including the vendor to align learning initiatives with organizational goals, fostering a culture of excellence and professional growth.

Requirements

Scope/Responsibilities

Training Program Development & Execution

·       Design and managing structure onboarding programs for new GSC hires and BPO staff.

·       Develop role specific...