Acts as trusted advisor to help Strategic and Enterprise A customers through various stages of their transformation journey.
Be the technical lead and support the Contact Center practice.
Accountable to ensure solution proposed works as designed meeting customer needs.
Provides expert advice and counsel to internal and external clients, including project teams on complex technical issues related to their area of specialty.
Works directly with internal and external partners to drive customer satisfaction, retention and revenue growth.
Participates in account planning.
Provides consultation on innovative, high impact services and solutions that realize significant business impact for the customer.
With the collaboration of Product, manage and maintain vendor/partner relations and present vendor’s roadmaps.
Responsible for the attainment of R...
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