Intelcom | Dragonfly
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.
A Strategic Role at the Heart of Logistic
Key Responsibilities
Write, format, and updateProcess Mappings,SOPsand Work Instructionsfor all key operational processes.Create quality documentation aligned with operational reality and needs.Maintainthe entire SOP lifecycle: creation, revision, approval, distribution, periodic review, archiving, version control, and document governance.Co-createstandard documentationwith subject-matter experts (SMEs), Training,Support andOperationsteamsbyfacilitatingworkshops.Contribute to business process mapping and process improvement initiatives at the Service Center (workshop facilitatio...