**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

The Specialist/ Sr Specialist, Brand Protection Resolution & Social Insights translates Sprinklr data into actionable insights that uncover the root causes of customer pain points and inform strategies to improve customer experience. This role defines and analyzes key performance metrics, conducts deep social listening, and partners cross-functionally to address operational drivers of dissatisfaction and mitigate emerging risks. Through clear, executive-ready storytelling and scala...