We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

**Position Summary**
As the Specialty Process Improvement Manager, you will lead and support process and performance improvement projects within the Specialty Pharmacy. You will conduct business process reviews of front end and back end pharmacy operations to improve efficiency, quality, customer experience, and financial performance. In addition, you will focus on driving improvement in colleague performance across important metrics such as call quality and net promoter score.

To be a candidate for this role you will possess the ...