Overview

As a Customer Success Platform or Security Area Technical Account Manager (TAM), you will deliver strategic solutions to ensure every customer engagement achieves maximum business impact. You will serve as a trusted Splunk expert, guiding account teams and customers to optimize their use of the Splunk Platform for enhanced operational resilience.

Responsibilities

• Provide strategic, case–based technical consulting and delivery (up to 90 days) for Splunk Enterprise/Cloud, Enterprise Security, UBA/UEBA, and SOAR to improve customer platform adoption.
• Partner with Sales and Customer Success teams to drive customer value realization through effective onboarding, enablement, and comprehensive health reviews.
• Audit platform usage, data models, and dashboards to remediate identified issues and optimize overall account health.
• Plan and develop detections and analytics for security use case activation to close MITRE ATT&CK c...