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Sportsbook Ticket Writer

Company

Caesars Entertainment

Location

Baltimore, Maryland

Posted

July 21, 2026

Position Overview

JOB DESCRIPTION:

  • Writes tickets and processes cash winning tickets
  • Handles customer questions and disputes
  • Counts cash at the beginning and end of each shift
  • Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
  • Carry out engaging conversations and provide friendly service to customers
  • Show patience with customers who do not wager regularly; take the time to explain how wagering works
  • Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
  • Calls for MTL support when writing bets requiring MTL paperwork
  • Adhere to Uniform Policy and ensures good standard of personal presentation at all times
  • Anticipate and act on the needs of the customer, seek and respond to feedback
  • Ensure all issues effecting the customer experience in the sports book are reported promptly
  • Undertake...

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