**THE POSITION**


**Purpose of the Job**


The Technical Support Group in Honeywell Connected Industrial (HCI) is responsible for supporting the customer base worldwide. The primary purpose of this position is to deliver superior customer satisfaction with the HCI Technical Support response, communication, and resolution of cases for the defined PAR applications by working closely within a Global Team under the direction of a Global Technical Support Manager.

**Principal Responsibilities**


+ Team Collaboration: Work with a global team to ensure customer satisfaction for PAR, PHD and APM applications.
+ Customer Experience: Ensure each customer receives timely responses and resolutions, with issues prioritized and handled by the right team members. Keep customers updated until their issues are resolved and confirmed.
+ Knowledge Sharing: Promote Knowledge Centred Support by using and creating knowledge base articles, sharing them wi...