**Role Purpose**

The role includes the Accounts Receivable (AR) Monitoring, Cash Collection & Follow‑Up, Payment Application & Reconciliation, Dispute Management, Escalation & Risk Management, Reporting & Performance Tracking, Compliance & Documentation, Stakeholder & Relationship Management, Handling customer and business queries, translation of documents, resolving of exceptions as per defined SLA for Corporate, Owned, and Managed hotels.

**Key Accountabilities**

+ Support customer and business queries and perform document translations in both Chinese and English.
+ Identify overdue and high‑risk accounts requiring immediate action and proactively follow up with hotels/customers via calls, emails, and reminders to secure timely payments.
+ Ensure receivable balances are accurate, up to date, and properly maintained in the system.
+ Investigate and resolve payment issues, including disputes, short payments, unidentified receipts, and misapplied cash...