POSITION OVERVIEW

This role is part of Alcon’s Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly. The Sr. Associate I, Customer Service Support (Professional Path) is primarily responsible for delivering key sales support services, acting as the first point of contact for the sales force, and processing orders and returns. You will create a positive customer experience through deep customer knowledge and prompt service while managing customer data and pricing processes on ERP and CRM systems.

Key Responsibilities

1. Order Management
   • Oversee end-to-end order processing, including intake, validation, modification, and closure, Sales, Return, Sample, Demo, Equipment, etc.
   • Ensure all orders are processed accurately and in alignment with internal policies and service standards.
   • ...