To provide functional support, configuration assistance, and user support for TAQA Distribution's ServiceNow system, contributing to the reliable operation and continuous improvement of IT service management and business workflow automation capabilities. The Sr. Associate, ServiceNow Functional works under the direction of the Manager, Platforms (Enterprise Solutions) to ensure the system is correctly configured, user issues are resolved promptly, and functional documentation is maintained to a high standard.

General Responsibilities

• Policy, Procedures, Process and Systems
• Ensure the compliance of organization’s policy, systems, processes, procedures, and controls in line with group delegation of authority policy so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
• Reporting
• Ensure that all reports are completed timely ...