Responsibilities

Work closely with a Solution Architect to deliver successful contact center solutions

Provide technical advisory support during business process reviews, helping to identify customer requirements and processes

Provide technical details and solutions for functional User Stories

Configure Salesforce Service Cloud Voice and Amazon Connect solutions

Hands‑on development of a Solution Design, leveraging best practices and programming principles

Lead a development team in distributing tasks and performing code reviews

Deliver technical end‑user training and documentation

Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction

Required Skills

Experience with hands‑on programming (e.g., python, java, c#, .NET, Node.js)

Experience building integrations across multiple systems, REST APIs

Knowledge of JSON format a...