Customer Success  

Client Engagement & Support  

• Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues. 
• Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance. 
• Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust. 

Platform Expertise & Insights 

• Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data. 
• Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams. 
• Experience working with excel, PowerPoint, Thinkce...