Job Description
We are seeking a Content Designer to support AI-driven experiences for a Big 5 banking client. This role goes beyond traditional UX writing and focuses on shaping how AI-powered products behave, respond, and guide users through language.
You will partner closely with product, design, engineering, data, and compliance teams to deliver clear, consistent, and low-risk conversational experiences within a regulated financial environment. The ideal candidate is highly collaborative, systems-oriented, and comfortable working in ambiguity.

Responsibilities
 • Design and deliver conversational experiences where language acts as the primary interface (e.g., chatbot / AI assistant interactions)
 • Create structured response patterns, prompts, and reusable conversation frameworks to support scalable AI behavior
 • Define and evolve voice, tone, and behavioral guidelines for AI-driven interactions
 • Build and apply content guardrails to manage risk, ambig...