We are looking for an experienced customer service specialist to oversee complex order activity and support key client relationships in Ontario. This position plays a central role in coordinating customer requirements with internal teams, ensuring orders move through the process accurately and on schedule. The successful candidate will also act as a knowledgeable resource on SAP-based order management while helping improve service quality, process consistency, and team effectiveness.

Responsibilities:
• Oversee a portfolio of strategic customer accounts, building strong working relationships and responding to service needs with professionalism and urgency.
• Handle advanced customer concerns, order exceptions, and delivery-related issues by coordinating solutions across internal departments.
• Manage the full order cycle from entry to final shipment, ensuring accuracy, timeliness, and alignment with customer expectations.
• Track inventory availability, product...