Description
We are looking for a Sr. Customer Service Representative to support customers by handling order-related questions and delivering timely, accurate assistance. This contract opportunity with permanent potential and offers the chance to join a positive environment where service, coordination, and problem-solving are essential. The person in this role will work closely with internal partners to address customer concerns, maintain clear communication, and help create a smooth order experience from inquiry through resolution. Responsibilities:

+ Respond to customer questions about orders with professionalism, accuracy, and a strong focus on service.

+ Partner with teams such as logistics, warehouse, and billing to research concerns and resolve order issues efficiently.

+ Maintain detailed records of customer interactions and follow-up actions in the company CRM system.

+ Recognize situations that require additional support and route more co...