ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE (https://www.myworkday.com/usfoods/d/task/2998$47185.htmld)

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BASIC PURPOSE

Provide contact and liaison between customers and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

+ Receive inbound calls and place outbound calls to customersin order toprovide information about products and services, to take orders, or to obtain details of complaints.

+ Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
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