The Senior Customer Success Specialist plays a vital role within the Wolters Kluwer Health Division. Reporting to the Customer Success Manager, APAC, you will work closely with local sales and marketing teams to design and deliver strategic customer success, integration, and implementation plans tailored to each institution’s size, structure, and unique needs.

This is a Permanent Full-Time position, to be based in Shenton, Singapore (Hybrid working: work from office 2-3 days per week).

• Design and execute customer success awareness and training strategies across hospitals and academic institutions .
• Develop programs to drive product adoption and usage of Wolters Kluwer solutions.
• Build strong relationships with customers, identify clinical advocates, and lead clinical engagement initiatives.
• Manage large-scale national and international projects.
• Create engaging onboarding workflows (e...