Sr. Director, Customer Success Operations

Ready to deliver measurable ROI and ensure seamless execution for global customers? ORBCOMM is seeking a highly skilled Senior Director, Customer Success Operations to drive customer value, operational excellence, and long-term growth.

In this hybrid role, you’ll act as both a strategic advisor and operational lead, ensuring customers achieve outcomes while experiencing frictionless service delivery. You’ll work cross‑functionally to accelerate adoption, resolve operational challenges, and improve the end‑to‑end customer experience.

This high‑impact role blends product expertise, business analysis, change management, and executive stakeholder alignment to deliver meaningful, measurable improvements. You’ll work cross‑functionally to elevate adoption, strengthen relationships, and influence strategic decisions that optimize operations and unlock growth.

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