One of the renowned luxury watch retailers in the GCC is looking for an experienced Manager / Senior Manager – Customer Care & Technical Operations to lead its Customer Experience and After-Sales Service function.

Location

Dubai, UAE

Reporting To

Director – Customer Care

Education & Qualifications

• Bachelor's degree in Business Administration, Management, Engineering, or a related discipline.
• Technical Certification in Watchmaking (e.g., WOSTEP ) or a Diploma in Watchmaking is highly preferred.
• Equivalent internationally recognized watchmaking certifications will also be considered.

Key Responsibilities

• Lead the end-to-end Customer Care and Technical Operations function, ensuring exceptional customer experience, operational excellence, and compliance with luxury brand standards.
• Manage after-sales service operations, including cus...