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Sr. Manager, Business Operations (Contact Center)

Company

University of Miami

Location

Medley, FL

Posted

July 01, 2026

Position Overview

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .


The Uhealth Connect Department has a exciting opportunity for a full time Sr Manager, Business Operations to work in Medley, FL.

Core Responsibilities

+ Oversee and manage the outreach division of the contact center, including ambulatory referral management, imaging orders, MyChart patient inbaskets, and appointment request forms from the UHealth website.

+ Oversee and manage the application analysts for the creation and maintenance of scheduling tools such as Epic scheduling decision tree for the enterprise. budgetary controls in pa...

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