**About the Role:**

**Grade Level (for internal use):**

11
**The Team:** The CRM Operations team at S&P Global is a dynamic and integral part of our revenue operations, focused on optimizing the lead-to-cash value chain. We foster a collaborative environment where innovation, continuous improvement, and data-driven insights are paramount, enabling us to deliver significant impact across the organization.

**Responsibilities and Impact:**

+ Actively contribute to enhancing the efficiency of CRM operational systems and processes, leveraging professional know-how to support organizational knowledge and skill development.
+ Serve as a subject matter expert, advising senior staff on complex CRM operational issues and guiding junior colleagues on best practices and operational processes.
+ Collaborate with Technology teams to manage system enhancements, actively contributing to user stories, backlog prioritization, and User Acceptance Testing (UAT...