As a Sr. Manager of the Data & AI Support Engineering team, you will lead and manage a team of Technical Solutions Engineers responsible for driving deep technical resolutions for complex customer issues across Spark, AI/ML, Streaming, and Lakehouse platforms. You will help customers realize business value from Databricks Ecosystem products through strong technical leadership, AI-first operational innovation and customer‐centric execution. Mission Lead and scale a world‐class AI‐first Data & AI Support Engineering organization that combines deep technical expertise, operational excellence, intelligent automation and customer‐centric support to accelerate issue resolution, improve platform reliability and drive exceptional customer outcomes across enterprise‐scale Data and AI workloads. Build AI‐enabled support workflows and reusable automations to improve resolution speed and support quality. Use Agentic AI systems, logs, telemetry, observability platforms and internal systems to a...