Job Description

To enable the DCS‑Digital Channels & Solutions team to operate effectively in an omnichannel environment by connecting mobile and online digital data to ADT programs (such as asynchronous chat data or advice center calls) to inform teams on digital containment results and opportunities; also, by connecting client feedback to outcomes and results.

What Will You Do?

AI Data Transformation (ADT) Integration

• Partner with ADT program to operationalize new metrics and feedback mechanisms
• Connect mobile and online digital data with ADT outputs (asynchronous chat, advice center calls, transaction data) to measure digital containment effectiveness and identify gaps
• Monitor ADT performance, data quality, and relevance to ensure insights remain actionable and aligned with business needs
• Build internal capability and literacy around advanced analytics tools and methodologies across DCS teams
• D...