JOB SUMMARY

Senior Manager, PMO, Customer serves as a thought partner and execution backbone to the Managing Vice President, Customer, GC and the Customer Leadership Team. The role is responsible for shaping and orchestrating customer strategy planning, ensuring rigorous budget governance, and driving disciplined cross‑functional project management across marketing, loyalty, brand, design, partnerships, communications, and related customer-facing disciplines.

Success in this role requires strong strategic thinking, financial acumen, and the ability to operate across ambiguity—connecting strategy to execution and ensuring priorities are delivered with pace, clarity, and impact.

This role is responsible for:

1. Strategic Planning & Thought Partnership