Senior Manager, Retention Programs

The Sr. Manager, Retention Programs is an expert in ensuring that Gartner’s largest clients retain and grow their business with the company. This role acts as a high-level individual contributor leading to improved retention/growth in high value accounts to ensure maximum ROI to client priorities and strong client‑facing business cases for client renewals with growth.

Major Responsibilities

• Lead Deal Support through cross‑functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartner’s retention and growth strategy
• Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners
• Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals