The Sr. Operational Excellence Consultant will focus on top-down, cross-functional and may require Onshore-Offshore collaborative initiatives.

Position Responsibilities

Project / Service Delivery

• Responsible for executing the tasks assigned by the project manager which generally entail:
• Conducting process discovery & walkthrough sessions for operational and/or support processes
• Gathering adequate information and data to support the project objectives
• Validating information and data used for developing project deliverables
• Identifying process and/or performance gaps and opportunities
• Quantifying impact of process gaps and/or performance misses and continuous improvement opportunities
• Developing project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc.
• Supporting the business process owners in deploy...