Overview

The successful candidate will be the primary point of contact for 24/7 operations support, managing a critical suite of business applications in Mainframe and Distributed Production Computer Centers. They will coordinate system changes, oversee implementations, troubleshoot escalated issues, and apply innovative approaches to complex challenges.

Responsibilities

• Coordinate application implementations and maintain process compliance
• Triage and route issues between Application Support and Service Providers
• Apply innovative approaches to complex challenges and take on project work
• Drive operational improvements aligned with strategic initiatives through informed decision‑making
• Authorize production application changes via ServiceNow and batch job scheduling via OMS
• Assist with resolving batch bottlenecks and repeated failures in Z/OS job flows