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Sr. Patient Experience Representative / PER - Waltham (onsite)

Company

Boston Children's Hospital

Location

Waltham, Massachusetts

Posted

July 04, 2026

Position Overview

This position is onsite at Waltham.
Required schedule:
8:30-5 pm

Position Summary
The Department of Otolaryngology and Communication Enhancement at Boston Children’s Hospital is dedicated to providing comprehensive care for ear, nose, and throat (ENT) disorders including communication differences with hearing, balance, speech production, language processing, voice quality, feeding, swallowing, and more. We are seeking proactive, driven, positive, and empathetic professionals to join our administrative team.

Candidates will be evaluated and placed at Level 1 or Level 2 based on experience, competencies, and alignment with career ladder criteria.Level 1 — Patient Experience Representative
Experience: 6 months of experience and high school diploma or GED required.
Salary Range: $19.06/hr – $27.64/hr
Typical Responsibilities:
  • Provides excellent customer service; addresses routine inquiries and escalate...
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