Drive E2E Governance for the PM Tower on behalf of the client, managing vendors relationships and their respective delivery performance, playing the role of a Service Integrator.
Perform Problem Management Data/Trend analysis under the strategical guidance of Service Management
Lead PM process throughout its entire lifecycle and enable collaboration for internal and external stakeholders
Ensure transparency and compliance in underlying processes and policies for the function
Assist in improvement and maintenance of the KEDB
Liaise with Change Management division to maximize PM process outputs efficiency
Leverage infrastructure teams and suppliers to identify and address Problem candidates
Enable IT Management and technical personnel to enforce Problem Management best business practices and enhanced processes across the organization
Handling operational and ...
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