Sr. Product Manager 

Compensation: $200 – $290K + Equity

Location: San Carlos, CA

Responsibilities:

• 
  

  Own customer outcomes for core product areas such as voice agent behavior, onboarding, testing, and AI-driven automation. Define strategy, roadmap, and success metrics based on real customer pain, adoption, and business impact.

  
  


• 
  

  Develop deep customer understanding by spending time with users, reviewing call transcripts, joining onboarding and support sessions, and directly engaging with customers to uncover unmet needs and failure points.

  
  


• 
  

  Author clear, outcome-driven PRDs that define the customer problem, requirements, end-to-end user journey, and proposed solution concepts. Use these documents to align engineering, design, and stakeholders with scope, tradeoffs, and success criteria before execution.