Amazon strives to be Earth's most customer-centric company, and nowhere is that commitment tested more than at the intersection of customer trust, fraud prevention, and seamless service.

Amazon Customer Service is seeking an experienced Product Manager within our Concessions Product Management team. This role owns the product vision and roadmap for Amazon's global concessions policy framework, a critical system that governs concessions decisions across all Customer Service channels worldwide.

The solutions that you build will enable Amazon to maintain customer trust while protecting the business. You will create product solutions that empower policy teams to balance exceptional customer experiences and long-term business sustainability. Your work will provide the products and capabilities that shape how millions of customers perceive Amazon's commitment to making things right when issues arise.

The ideal candidate will drive product innovation, optimize polic...