Description
We are seeking a Senior Program Manager to lead the ‘Andon for All’ charter - expanding Andon to address all customer-impacting defects across the Amazon network.
This role requires strong analytical thinking, business acumen and solution design capability to understand complex customer problems, conceptualize them into signals and logic and define the right defect control mechanisms to prevent defects from recurring.
The Senior Program Manager will conceptualize defect prevention strategies, convert customer pain points into productized, scalable solutions and onboard these signals into centralized tech platforms.
The role demands sufficient technical depth to design solutions, assess feasibility, define business and system requirements through clear BRDs, write PRFAQs and influence system design, while partnering with Tech and Product teams for implementation.
Success in this role depends on high influencing ability to align and secure agreement across mult...