Summary:

The Sr. Program Manager is the voice of the customer and leader of the Customer Focus Team (CFT). The PM is accountable for NEOTech's operational performance to the customer and the achievement of NEOTech's internal financial performance of the customer. The Sr. Program Manager works directly with sales to explore and grow new business opportunities within the existing customer base.

Essential Duties and Responsibilities:




+ Lead CFT meetings and maintain notes/action items shared internally and with the customer. Follows-up internally to close NEOTech’s action items with appropriate team members and works closely with the customer to ensure customer’s action items are closed and support where needed


+ Leads weekly/monthly meetings with customers (frequency depends on customer)


+ Responsible for sales order process as it relates to customer change requirements.




+ Drive custome...