Description

Our Senior Representatives will deliver excellent customer service to customers with elevated expectations! You will support our customers by instilling trust, driving results, and staying patient focused! The ability to change hats and work as a team and independently is essential to success. You are the first point of contact and will own the customer experience from start to finish. Each interaction will require the ability to follow our processes with speed and accuracy. Edwards Lifesciences is a performance-based organization that rewards diligent workers.

Responsibilities:

• Use of case management system to manage customer contacts and order detail with razor sharp accuracy

• Proactively track, resolve, and escalate order or cases in alignment with service excellence standards

• Place and monitor orders via phone, fax, and email for hospital and sales rep customers

• Orders translate to new orders, Returns, Billing, Invent...