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Sr. Salesforce Business Analyst

Company

Blue Cross Blue Shield of Massachusetts

Location

Boston, MA

Posted

July 20, 2026

Position Overview

Ready to help us transform healthcare? Bring your true colors to blue.
What we need:

We are seeking a highly experienced and results-driven experience Salesforce Business Analyst to work closely with subject matter experts, end users and development teams to ensure alignment and the successful implementation of business solutions, with a strong focus on Salesforce and process optimization. This role is critical in analyzing complex business needs, defining scope, designing solutions, and driving continuous improvement across commercial operations.


This position is eligible for the Flex persona.


Your Day to Day:


Process Analysis & Optimization
+ Analyze existing business processes, Salesforce flows, and workflows to identify inefficiencies and opportunities for improvement.
+ Conduct end-to-end process analysis, including mapping “as-is” and “to-be” states using industry-standard frameworks.
+ Identify and resolve bottle...

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