Own end to end SOC service delivery including monitoring, detection, triage, investigation, and escalation, ensuring alignment with SLAs, KPIs, and client objectives.
Act as onsite representative, managing escalations, clarifications, and priority incidents while coordinating seamlessly with offshore teams.
Lead client communications through meetings, incident briefings, RCA discussions, and roadmap presentations, maintaining transparency on risks and mitigation.
Provide advisory support on SOC processes, threat trends, SIEM tuning, and incident response maturity, acting as a trusted security partner.
Ensure quality assurance and compliance by reviewing outputs, validating reports, and maintaining audit readiness.
Drive continuous improvement through automation, new use case development, and adoption of advanced tools and methodologies.
Deliver governance and reporting on SOC performance, KPIs, and threat patterns, while conducting regular reviews with client le...