Description We are looking for an experienced Sr Service Desk specialist to provide high-quality remote technical support for users in California. This contract opportunity is ideal for someone who communicates confidently, delivers excellent customer service, and thrives in a detail-oriented environment supporting a fast-paced organization. The role focuses on resolving service desk issues efficiently, documenting support activity thoroughly, and assisting employees with day-to-day technology needs.

Responsibilities:
• Deliver remote technical assistance to end users by diagnosing and resolving hardware, software, access, and connectivity issues in a timely manner.
• Provide attentive support to employees and senior stakeholders, ensuring a detail-oriented and service-oriented experience with every interaction.
• Record incidents, troubleshooting steps, resolutions, and follow-up actions accurately within support documentation systems.
• Escalate complex technical...