Role Overview

Enable hundreds of engineers to build, deploy, and operate services reliably across global Genesys Cloud regions by shaping the internal platform that powers them. This role directly improves developer velocity, platform resilience, and service health at scale, influencing how quickly and safely new capabilities reach customers. You will own critical platform tooling and services that reduce operational risk while increasing autonomy for engineering teams. At Genesys, we are transforming how organizations deliver customer experiences through empathy and AI driven innovation, and this role plays a key part in ensuring our cloud platform remains scalable, observable, and easy to operate. You will partner across teams to define platform standards, drive adoption of best practices, and expand the capabilities of a globally distributed system.

This position offers exposure to large scale distributed systems, high impact platform initiatives, and opportu...