Roles & Responsibilities :



Perform daily maintenance, administration, and troubleshooting on the ServiceNow platform.

• Focus on implementing CSM Modules, configuring Agent workspace and Integrating APIs with third party systems.

• Monitor and ensure system stability and performance.

• Configure and maintain workflows, business rules, UI policies, and UI actions.

• Customize ServiceNow forms and fields based on business needs.

• Provide support and resolution for issues related to ServiceNow.

• Collaborate with stakeholders to improve ITIL processes within ServiceNow.

• Manage ServiceNow upgrades, patches, and hotfixes.

• Ensure that customizations are compatible with new platform versions.

• Conduct testing and validation of upgrades before deployment.

• Integrate ServiceNow with other tools and...