Roles & Responsibilities :

Perform daily maintenance, administration, and troubleshooting on the ServiceNow platform.

• Manage user access, roles, and permissions.

• Monitor and ensure system stability and performance.

• Configure and maintain workflows, business rules, UI policies, and UI actions.

• Customize ServiceNow forms and fields based on business needs.

• Develop and manage Service Catalog items, including designing workflows.

• Provide support and resolution for issues related to ServiceNow.

• Manage incident, problem, and change requests in the platform.

• Collaborate with stakeholders to improve ITIL processes within ServiceNow.

• Manage ServiceNow upgrades, patches, and hotfixes.

• Ensure that customizations are compatible with new platform versions.

• Conduct testing and valida...